Hospitality: Hospitality Management - Level II (Certificate N0490)

Business Division
Certificate N0490
The Hospitality Management - Level II Certificate prepares students for mid-level or Manager-In-Training positions in the hospitality industry. Students gain practical and management training in: dining room service management, supervision, financial accounting, lodging management, and hospitality law. Students who successfully complete the requirements for this certificate will also be required to complete a minimum of 60 non-paid or 75 paid hours of work experience in the hospitality industry.

Required Courses

Program Learning Outcomes:

Upon successful completion of this program, a student will be able to:

• Utilize acquired classroom knowledge and skills to explore job opportunities in the hospitality industry and develop a career portfolio.
• Differentiate between the various styles of service including: American (Pre-plated), English (Family), Russian (Platter), French (Gueridon).
• Identify staffing needs for a hotel Front Desk based on occupancy, level of activity, and budget constraints.
• Establish room rates based on desired profits using the Hubbart formula.
• Conduct an employee: interview, performance evaluation, and apply effective discipline techniques.
• Develop an Income (P&L) Statement for a hospitality operation.              
• Analyze a civil case related to the hospitality industry and determine the facts, elements of negligence, possible consequences, and outcomes.

Review Student Learning Outcomes (SLOs) for this program.

Looking for guidance? A counselor can help.This Guided Pathways for Success (GPS) is a suggested sequence of coursework needed for program completion. It is not an official educational plan. Schedule an appointment with a counselor or advisor as soon as possible to create an individualized Mountie Academic Plan (MAP) specific to your goals and needs.