Hospitality: Hospitality Management - Level II

Business Division
Certificate L1325

The Hospitality Management - Level II Certificate prepares students for mid-level or Manager-In-Training positions in the hospitality industry. Students gain practical and management training in: dining room service management, supervision, financial accounting, lodging management, and hospitality law. Students who successfully complete the requirements for this certificate will also be required to complete a minimum of 60 non-paid or 75 paid hours of work experience in the hospitality industry.

Program Learning Outcomes:

Upon successful completion of this program, a student will be able to:

  • Utilize acquired classroom knowledge and skills to explore job opportunities in the hospitality industry and develop a career portfolio.
  • Differentiate between the various styles of service including: American (Pre-plated), English (Family), Russian (Platter), French (Gueridon).
  • Identify staffing needs for a hotel Front Desk based on occupancy, level of activity, and budget constraints.
  • Establish room rates based on desired profits using the Hubbart formula.
  • Conduct an employee: interview, performance evaluation, and apply effective discipline techniques.
  • Develop an Income (P&L) Statement for a hospitality operation.              
  • Analyze a civil case related to the hospitality industry and determine the facts, elements of negligence, possible consequences and outcomes.

    Review Student Learning Outcomes (SLOs) for this program.

Required Courses

Completion of the Hospitality: Hospitality Management - Level I coursework10
PLUS
Completion of the Hospitality: Hospitality Management - Level II coursework9
Total Units19
Hospitality: Hospitality Management - Level I Coursework
HRM 51Introduction to Hospitality 3
HRM 53Dining Room Service Management 3
HRM 70Introduction to Lodging 3
HRM 91Hospitality Work Experience 1
Total Units10
Hospitality: Hospitality Management - Level II Coursework
HRM 56Hospitality Supervision 3
HRM 64Hospitality Financial Accounting 3
HRM 66Hospitality Law 3
Total Units9
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